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Marivi Nicole Mungcal General Virtual Assistant | Property Management Assistant

Manila, Philippines MARIVI-NICOLE-V-MUNGCAL-CV-2022-1.pdf

I’ve been an Administrative/Human Resources Assistant for almost a year. I’ve been entrusted with organizing appointments, facilitating orientation, recruitment, and interviewing procedures, processing payroll, and handling bank transactions. I also worked as a Customer Service Representative for local and international accounts for nearly three years. I worked as a Virtual Property Management Assistant for a rental house company, handling day-to-day tasks such as answering inquiries, generating and filing invoices, and other general roles and responsibilities. I also run a small business, and I planned and organized the daily operations of my ticketing and pet supplies and accessories store, processing orders, refunds, and inventory management. Along with basic bookkeeping, I prepared tax returns and paid them to the appropriate government agency. I work well in a team environment, both with my equals and with those who are my superiors. I understand the dynamics of a good team and their importance to the


October 2009-November 2013 Bachelor of Science in Tourism at Our Lady of Fatima University
June 2007-October 2009 Bachelor of Science in Nursing at Our Lady of Fatima University


October 2019 - present Business Owner at Clip N’ Dip

Managed day-to-day operations of online shop. Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives. Controls the inventory tracking system, which records deliveries, shipments, and stock levels.

April 2018 - present Sole Proprietor - Small Business Owner / Marketing Officer at MRJL Travel and Tours

Planning and selling transportation, accommodations, insurance, and other travel services. Book transportation, and make hotel reservations. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Handles basic bookkeeping, as well as paying and filing tax returns. and collect payment/fees.

January 6, 2022 - May 15, 2022 Customer Service Representative at Betaine BV Philippines Branch

Answer phone inquiries regarding health care coverage premiums, eligibility, rates, account status, claims, billing, and benefits verification. Investigate and resolve customer problems and disputes in a timely and efficient manner and document phone calls using online systems.

October 20, 2021 - January 6, 2022 Customer Service Representative at Hinduja Global Solutions

Responsible for answering phone calls from current, past, and prospective customers. Provide pre-authorization information for dental treatment, and provide them with information about co-payments and related inquiries. Provide them with a summary of their benefits and a listing of in-network dentists. Resolve customer complaints in a fair manner. Elevate customer concerns to managers or supervisors as needed.

February 1 - June 3, 2019 Collection Specialist - Outbound at EGY Credit Collection Services

Locate and monitor overdue accounts, using computers and a variety of automated systems. Locate and notify customers of delinquent accounts by telephone or personal visits in order to inform the customer regarding the unpaid account. Advise customers of necessary actions and strategies for debt repayment.

October 2018 - December 2019 Financial Advisor at Philam Life Insurance

Helped individuals or families build and execute wealth management strategies based on unique goals and objectives. Met clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

March 14, 2016 - June 7, 2018 Back Office Support, In House Agent at Globe Telecom

Handles new applications for mobile and broadband lines. Handles credit checking for existing accounts/client. Handles call for installation/follow-ups/cancellation of the application.

March 9, 2015- June 30, 2015 Administrative / School Secretary at Montessori West School

Performed clerical and administrative support duties to optimize workflow procedures. Manage filing system, entered data, and completed other clerical tasks. Answered and manage incoming and outgoing calls while recording accurate messages for distribution to the teachers or management. Processed student registrations and withdrawals. Submitted reports on payroll activities.

February 10, 2014- March 1, 2015 Human Resources Assistant at L.A. Global Product Trends Inc.

Pre-screened resumes prior to sending them to corporate hiring managers for consideration. Completed human resources operational requirements by scheduling and assigning employees. Maintained employee privacy and protected payroll operations by keeping all information confidential. Reviewed personnel records to determine names, changes of address or salary levels, rates of pay, occupations of new hires, and changes in the wage rate.