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Please accept this letter as an expression of my interest in the Visual Assistant position. I am a highly motivated and progress-focused Service Advocate with a long-standing background in this industry. With a track record of initiative and dependability. I have devised strategic initiatives which I believe will prove valuable to Healthcare Source. Throughout the course of my career. I have perfected my (skill) and (skill2 ) abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role. I contributed problem-solving, critical thinking, and (skill3) toward team efforts and business improvements. I am progressive-minded and in the future with new development in my field. I have proven to be effective with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration. Sincerely,

Education

June 1998 bachelor's Degree at Dr. Carlos S. Lanting College

Graduated

Experience

June 2021/ September 2022 Provider Service Advocate at Optum

⦁ I have been working with a client partner. As client partners, we act on behalf of the client’s office.
⦁ We do Clinical reviews, check patients’ eligibility and benefits verification,
⦁ Processes prior authorization for In and Outpatient procedures.
⦁ We also process authorization for procedures such as Diagnostic imaging, surgery, Jcodes, pain management, and sleep study.
⦁ We handle urgent escalated physician requests and discuss directly with the physician regarding escalation.
⦁ We also answer billing concerns and disputes for claims.

September 2017/ December 2018 Customer Service Representative at Afni

⦁Actively listened to customers to fully understand requests and address concerns.
⦁ Address all billing concerns and disputes.
⦁ Explained products, benefits, and values, engaging customers in new stock to drive sales.
⦁ Address and resolve complex customer complaints calmly, efficiently, and in a friendly manner.
⦁ Employed effective sales and upselling techniques to increase the average sale amount.
⦁ Promoted sales and special offers for customer satisfaction and loyalty.

May 2016/September 2017 Technical Support at Convergys

Convergys
⦁ Used excellent listening o obtain and note all information on a customer and asked customers in-depth and specific questions to better understand issues, find the root causes and help solve problems more effectively.
⦁ Communicate technical information to non-technical clients through easy-to-follow instructions and explanations.
⦁ Attended emergency call-outs at short notice to send out technicians, especially those who use services as life support.
⦁ Provided exceptional customer care, resolving technical concerns accurately and efficiently within agreed timeframes and providing service options.

January 2012/ May 2016 Advance Technical Support Representative at Expert Global Solution

⦁ Utilized root cause analysis to diagnose and troubleshoot commonly recurring issues.
⦁ Provided accurate and detailed diagnostic and troubleshooting information over the phone.
⦁ Maintained outstanding customer satisfaction by efficiently solving customer service issues and providing options.
⦁ Upsold additional products and targeted customer needs using consultative sales.