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Please accept this letter as an expression of my interest in the Visual Assistant position. I am a highly motivated and progress-focused Service Advocate with a long-standing background in this industry. With a track record of initiative and dependability. I have devised strategic initiatives which I believe will prove valuable to Healthcare Source. Throughout the course of my career. I have perfected my (skill) and (skill2 ) abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role. I contributed problem-solving, critical thinking, and (skill3) toward team efforts and business improvements. I am progressive-minded and in the future with new development in my field. I have proven to be effective with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration. Sincerely,


June 1998 bachelor's Degree at Dr. Carlos S. Lanting College



June 2021/ September 2022 Provider Service Advocate at Optum

⦁ I have been working with a client partner. As client partners, we act on behalf of the client’s office.
⦁ We do Clinical reviews, check patients’ eligibility and benefits verification,
⦁ Processes prior authorization for In and Outpatient procedures.
⦁ We also process authorization for procedures such as Diagnostic imaging, surgery, Jcodes, pain management, and sleep study.
⦁ We handle urgent escalated physician requests and discuss directly with the physician regarding escalation.
⦁ We also answer billing concerns and disputes for claims.

September 2017/ December 2018 Customer Service Representative at Afni

⦁Actively listened to customers to fully understand requests and address concerns.
⦁ Address all billing concerns and disputes.
⦁ Explained products, benefits, and values, engaging customers in new stock to drive sales.
⦁ Address and resolve complex customer complaints calmly, efficiently, and in a friendly manner.
⦁ Employed effective sales and upselling techniques to increase the average sale amount.
⦁ Promoted sales and special offers for customer satisfaction and loyalty.

May 2016/September 2017 Technical Support at Convergys

⦁ Used excellent listening o obtain and note all information on a customer and asked customers in-depth and specific questions to better understand issues, find the root causes and help solve problems more effectively.
⦁ Communicate technical information to non-technical clients through easy-to-follow instructions and explanations.
⦁ Attended emergency call-outs at short notice to send out technicians, especially those who use services as life support.
⦁ Provided exceptional customer care, resolving technical concerns accurately and efficiently within agreed timeframes and providing service options.

January 2012/ May 2016 Advance Technical Support Representative at Expert Global Solution

⦁ Utilized root cause analysis to diagnose and troubleshoot commonly recurring issues.
⦁ Provided accurate and detailed diagnostic and troubleshooting information over the phone.
⦁ Maintained outstanding customer satisfaction by efficiently solving customer service issues and providing options.
⦁ Upsold additional products and targeted customer needs using consultative sales.