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Ma. Rita Ilagan Virtual Assistant | Customer Service

Philippines ILAGAN-Ma.-Rita-Endozo.pdf

Dear Hiring Manager, I am writing in order to submit my resume for the position of Customer Service Officer. With a three years of experience as a Customer Service, I have the skills I need to be a valuable member of your team. In my professional career, I worked for different companies, for three years as a customer Service Associate. In this role, I work directly with customers to provide assistance, process orders and by providing helpful information, answering questions, and responding to complaints. I am confident that my work ethic and enthusiasm for supporting a customer could benefit your organization, and I would be a valuable asset to your team. Among the highlights of my experience are the following: Maintain a career-long track record of achieving and exceeding goals while Continuing to receive recognition, awards, and incentives for performance/ quotas and customer service. To increase client retention and satisfaction, build trusted and long-lasting relationships with customers, clients, dealers, and management teams. Uses outstanding communication, presentation, and time management skills to maximize best customer and client suppotrt and earn the highest levels of client loyalty and recommendations. My mental flexibility is one of the characteristics that set me apart from other candidates. While I am capable of applying logic and reasoning to solve complex problems, I am also capable of using creative thinking during brainstorming sessions for innovation. If you believe I would make an excellent fit for your organization, please do not hesitate to contact me for an interview. I thank you in advance for your consideration. REGARDS, Ma. Rita Ilagan


06-2013 to 03-2017 Bachelor of Science in Business Administration Major in Management Accounting at Sacred Heart College


01/10/2022-08/19/2022 Virtual Assistant at Personic Healthcare
09/25/2018-10/19/2021 Customer Service at Teletech
04/15/2019-08/10/2019 Technical Support at IBM
08/20/2018-02/15/2019 Customer Service at Concentrix
09/19/2022-Current Medical Virtual Assistant at Bruntwork