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Ina Cervantes Virtual Assistant | Administrative Assistant | Social Media Manager

Philippines Ina-Cervantes-CV.pdf

Hire me and let me help you. I am a hardworking and self-motivated Virtual Assistant with more than 5 years of experience in handling administrative tasks and various personal assistance tasks. I produced high-quality results by providing quality work.


June 2012 - April 2016 Bachelor of Science in Business Administration Major in Financial Management at Palawan State University


August 2021 - September 2022 Virtual Assistant at Riverside Real Estate

– Perform cold calling duties for the Acquisition Department and set up meetings between buyers and sellers
– Follow-up collections and make payment agreements with tenants
– Organized a file of 200+ properties using Appfolio, Dropbox, and Adobe
– Assisted potential tenants and set up showings
– Ensuring that the accountant entered the rent payments on a daily basis
– Quickly addressed tenant’s maintenance needs and other concerns
– Decreased the delinquent rent by 66%
– Fill out the application checklist of prospective tenant
– Review the tenant’s ledger and lease agreement

February 2021 - July 2022 Virtual Assistant | Social Media Manager at Queuesimple

– Online research
– Transcribing data
– Content manager
– Email management
– Basic video editing
– Calendar scheduling
– Basic graphic editing
– Social media management
– Maintain and develop a research database
– Create social media posts per week on various social media platforms

June 2016 - April 2021 Branch Manager at Palawan Pawnshop Incorporation

– Managing day-to-day branch operations
– Updating daily, weekly and monthly reports
– Balance cash drawer at the close of each shift
– Hitting monthly and annual inventory targets and exceeded by 95% in 2019-
– Deliver exceptional customer service through strong communication and
reliable follow through
– Ensures a safe, secure, and legal work environment
– Cater hundreds of local and international remittances daily
– Effectively managed branch for 5 years with fewer shortages and no
– Trained and supervised new hires
– Organized customers file and ensured that all documents were in the
correct order
– Makes timely and effective decisions related to sales, personnel, customer,
and operations to continuously improve performance
– Managing difficult situations with customers and providing clients with
information, data, and advice
– Recognized as Best in Compliance Branch in 2020
– Exceeded sales targets by 78% by up-selling auxiliary products