Hi there, I’m Diexxy and I am a highly motivated and progress-focused virtual assistant with a long-standing background in the customer service industry, data entry, data research, data transcription and lead generation. With a track record of initiative and dependability, I have devised strategic initiatives which will prove valuable to you and your business. I have been working virtually for more than two years, where I have acquired the necessary skills, training and proper work ethics to enable us to work together effortlessly. I have perfected effective communication with clients, and efficiently working to resolve issues and finish tasks quickly. I offer exceptional organizational and administrative skills combined with ensuring top client support. I’m always happy to roll up my sleeves to get the job done and I am progressive minded and in tune with new developments in my field.
I studied a major in accounting and received awards for being a dean’s lister for several semesters. I was also a member of the student council called JPIA – Junior Philippine Institute Of Accountants.
I graduated as pioneer for the K-12 curriculum with an Outstanding student reward. I majored in the Accountancy, Business and Management strand.
I graduated my junior high school with honors and topped in my class in all levels. I also joined different extra curricular activities such as scouting, sports and other school competitions.
Evaluated important information to be included in the final file to be submitted that would be converted to podcasts.
Convert PDF to Word, then word to text file.
Proofread documents in an efficient manner.
Ensured all data are correct and complete before submitting to the ticketing system.
Established data entry standards by continually updating filing systems to improve data quality.
Adhered to best data management practices and maintaining a high standard of accuracy and efficiency.
Maintained a detailed and organized storage system to ensure data entries are complete and accurate.
Suggest methods to improve process flow, efficiency, and service experience to both internal stakeholders and external customers.
Complied with data integrity and security policies.
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Order taking for a Large Pizza Chain in the US Mainland.
Received orders from clients over the phone from a remote location
Assisted customers with menu selection and answer all questions in a respectful and patient manner.
Repeated customer orders for accuracy before entering them into the Point of Sale System.
Correctly entered all pertinent information of an order including special items, cooking meat instructions, no seasoning, etc.
Made upsells by offering upgrades and mentioning other products to customers.
De-escalated situations (if needed) involving dissatisfied customers, and offered patient assistance and support.
Took customer calls and provide accurate, satisfactory answers to their queries and concerns while converting the call to an order placed.
Transcribed audio or video content into written form. I worked on a variety of projects, including television shows, movies, news broadcasts, and other media content.
I accurately interpreted the spoken word so that it can be easily read by people who are deaf or hard of hearing.
Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim.
Continuously satisfied client’s KPIs and demands which allowed to maintain a high level ranking as an agent.
Maintained strict consumer confidentiality.
Reviewed transcripts to ensure accuracy and making revisions as needed.
Maintained a high level of dictation speed and accuracy.
Quickly identified important information in the source material which included speaker identification, scene changes, sound effects, etc.